The Toronto Transit Commission has revealed the customer service panel. It comprised of nine panelists, which includes Yves Devin, the head of Société de Transport de Montreal; WestJet Vice-President Tyson Matheson; Sue Motahedin, Telus manager; Spacing Magazine publisher and founder Matthew Blackett and Ryerson University Marketing Professor Roy Morley.

Julie Tyios, the CEO of Red Juice Media, which is an online marketing firm, wants to lend a hand to the city's troubled transit service.

"I think it's a win-win situation when we all have a transit system we can rely on. People like to focus on the negative but I like to see the positive", said Julie Tyios.

The panel is supposed to report in June for the discussion on how the TTC can improve rider relations. It was formed in response to a rise in of bad publicity, which followed a fare rise, token hoarding, and a disastrous subway shutdown. It also published pictures of a sleeping subway collector.

"When we go through this I want to understand the good, the bad, and the indifferent. She had a very good approach to the process and she's a TTC rider and she just wants a great experience. TTC has 13,000 employees and there are a lot of great employees out there. This isn't just about bad employees", said O'Brien.