Following a network failure, Vodafone on Saturday expressed regret over the difficulties that costumers had to face. This fault reportedly occurred when cables lines between Taupiri and Horotiu in the Waikato were being upgraded. This error posed complexities in about 16 locations in the Bay of Plenty. It also caused frequent disturbances for the cells having 2G and 3G networks. Although by Saturday 2:40 pm the problem was fixed, but during the fault, customers came across difficulties in even connecting a call and receiving or sending SMSs.

Apologizing, Vodafone assured that such problem will not occur in future and announced a compensation of $10 million as the disruption has raised questions by customers as well as Government on consistency and dependability of the new network.

Elaborating on what happened, Vodafone stated, "On Saturday, one of Vodafone's fibre network providers FX Networks began a planned network upgrade to cabling between Taupiri and Horotiu. The resulting disruption to service was clearly Vodafone's responsibility and we acknowledge that FX networks were not at fault. Vodafone would like to apologize for any impact or inconvenience caused to our customers".