Announcement from federal regulators came on Friday, ordering Aetna to stop its marketing processes and also to stop enrolling new Medicare receivers until the health insurer is able to fix problems that have made it troublesome for senior citizens to get their prescriptions filled.

The enforcement action by Centers for Medicare and Medicaid Services is set to start on April 21 and will stay in its position until Aetna shows that it has corrected the problems and confirmed that they are not going to happen again.

The enforcement action doesn’t influence Aetna’s approximately 1 million Medicare recipients nationally, including 321 in the Sacramento region.

Aetna is better recognized in the area for its private-sector health strategies, which include no less than 45,000 neighboring dwellers.

Medicare issued the permissions because troubles had not been corrected after centralized supervisory bodies first warned Aetna of complaints from associates and their doctors about the company’s prescription treatment assistance.

Jonathan Blum, Acting Director of Center for Drug and Health Plan Choices, said that presently, members of Aetna health and drug, who are having trouble getting prescriptions filled, must contact 1-800-Medicare or their neighboring state health insurance aid program.