The operators of the Nokia Care Centers in Australia tried to sign up a consumer to a service contract, when they just wanted a battery replacement. They operators were criticized by the Australian Competition and Consumer Commission.

The ACCC claimed that consumers would exercise their warranty and refund rights in a better way at Nokia Care Centers. Administrative undertakings from Fone Care Pty Ltd, Nokia Australia Pty Ltd are accepted by the ACCC.

A consumer who had attempted to return a faulty Nokia mobile phone battery to a Nokia Care Centre was asked to sign a service agreement. ACCC discovered that agreement had been authorized by Nokia Australia. In addition to this, a refund policy had been displayed at Nokia Care Centres stating that there was a two week's limit on statutory warranty claims. It was also revealed that Nokia Australia had been ignorant of the use of the policy.

ACCC chairman Graeme Samuel said, "It is more important than ever that consumers know what their statutory warranty rights are and that manufacturers and retailers do not mislead consumers about these rights".