The Financial Services Authority (FSA) has been revealed that the Royal Bank of Scotland (RBS) received around 40% more customer complaints in last 6 months in contrast to first half of 2010.

Around 38,138 complaints have been received by RBS in last 6 months, across its banking, insurance and investment sectors, 15,668 more than the 38,138 complaints it received in the first half of 2010.

In the beginning of this year, RBS and NatWest subsidiary was charged £2.8 million for pitiable complaints handling after the FSA found that the bank, which is 84% state owned responded in appropriately.

Helen Page, who is accountable for RBS and NatWest complaints, said that the staff has been dealing with the complaints. He said that huge investment in complaint handling has been made to ensure that they have understood the root cause of the complaints.

Page blamed about the complaints made about payment protection insurance in all banks. According to FSA the number increased to 63% to 434,596 in the second half of last year.

Data of complaints of individual companies such as RBS has been available on the websites.

On the other hand, the result of Lloyd’s has shown a drop in the number of received complaints.