US-based Avaya, a leading telecommunications company, has acquired Agile Software NZ Ltd., the developer of the Avaya Contact Center Express solution.

With this agreement, the Avaya gains full ownership of Avaya Contact Center Express, which will help enable the company and its partners to speedup their growth in the mid-market space.

However, the company did not disclose the financial details of the deal.

In a separate announcement, Avaya has released 'Avaya Contact Center Express 4.0' the latest version of its mid-market contact center solution.

The company claims that new release will provide users with a host of advanced multimedia, reporting and self-service capabilities designed to enhance customer service and agent productivity for mid-size companies or divisions of large organizations.

(via TopNews New Zealand. Contributed Manish Verma)